Last updated: October 6, 2026
This policy explains the no-card free trial, subscription cancellation and the KZM Cloud money-back guarantee. It does not limit rights available under consumer law.
Seven-day free trial
The free trial requires no payment card. No payment is taken and there is no automatic charge. Trial access ends automatically after seven days. Because no trial payment exists, the free trial is excluded from the money-back guarantee.
Paid monthly subscription
A paid subscription starts only after the customer separately selects it and completes Stripe checkout. It then renews monthly until cancelled.
Fourteen-day money-back guarantee
A customer may request a full refund of the first paid subscription charge within fourteen days after that charge. The guarantee applies once per customer and account. It does not apply to later renewals, misuse, prohibited activity or duplicate trial accounts, except where applicable law requires otherwise.
How to request a refund
Sign in to My Account and use the refund-request option, or email support@kzmcloud.com with the account email and payment reference. Requests are reviewed before a refund is submitted to Stripe.
Cancellation
Customers can cancel a paid subscription through My Account using Stripe’s secure billing portal. Cancellation prevents future renewal according to the effective date displayed there. An approved money-back refund also ends the associated subscription.
Contact
Refund and cancellation questions may be sent to support@kzmcloud.com.